Refund & Deposit Policy

Last updated: June 9, 2026

We want every buyer to feel confident before placing a deposit. This page explains what is refundable, what is not, and why — so there are no surprises.

Reservation Deposits

• A 50% deposit reserves your chosen calf, removes it from public listings, and stops us from showing it to other buyers.
• Because we take the calf off the market and continue feeding, handling, and caring for it under your name, deposits are generally non-refundable.
• For farm pickup, a $200 holding fee per calf confirms your order; the calf is then prepared and ready for collection within 3 business days.

When a Refund Is Issued

You will receive a full refund of your deposit if:

• The calf becomes ill, is injured, or passes away before delivery and we cannot offer a replacement you’re happy with.
• We are unable to fulfill your reservation for any reason on our end.
• A licensed veterinarian documents a covered health condition that existed before delivery and you choose not to accept a replacement (see our Health Guarantee).

When a Deposit Is Not Refundable

• You change your mind after the calf has been reserved in your name.
• Your circumstances change (moving, fencing, timing, finances) after a deposit is placed.
• You fail to complete the final balance or arrange pickup/transport within the agreed window.

If you can no longer move forward, contact us as early as possible — in many cases we can apply your deposit to a different available calf or a future calf instead of forfeiting it. We handle these case by case and in good faith.

Holding & Care After Deposit

• Once your deposit clears, we hold your calf at no extra charge for up to 60 days.
• Continued care beyond 60 days is available at $2 per calf, per day, payable before pickup or delivery.

Final Balance

The remaining balance is due before pickup or before transport begins. Accepted payment methods: Zelle, Chime, Apple Cash, and Bitcoin. Shipping, when required, is quoted separately and paid by the buyer.

Shipping & Risk

• Shipping costs are non-refundable once transport has been booked.
• Risk of loss transfers to the buyer once the calf leaves our property with a USDA-approved transporter.

How to Request a Refund

Email hello@minihighlandcowranch.com with your name, the calf reserved, and your reason. We respond to every refund request within 3 business days, and approved refunds are returned by your original payment method whenever possible.

Questions?

If anything here is unclear, please ask before you place a deposit. Reach us any time through our contact page — we’re happy to walk you through it.